Frequently Asked Questions

FAQ


WHAT IS AN ESCAPE GAME?

Escape games are movie-like scenarios in real life. The basic premise is that you need to solve puzzles (sometimes physically), riddles, and brain teasers in order escape the game in less than 1 hour.

DO I NEED TO BOOK IN ADVANCE?

We allow walk-ins from 12-9pm, but that just depends on availability. It’s best to reserve your game in advance to guarantee you get the game and time that you want.

HOW LONG DOES A GAME LAST?

Your goal is to beat the game and escape in less than 1 hour. If you don’t escape in less than 1 hour, then the game ends.

WHAT TIME DO I NEED TO GET THERE?

We ask guests to arrive 15 minutes before their scheduled game time. If you show up too late it will cut into your play time. We have to keep a strict schedule (especially on weekends) because there are usually other groups scheduled to play afterwards.

DO WE NEED TO SIGN WAIVERS?

Yes. Everyone who plays needs to sign a waiver, even if you have been here before. If there are children under 14 years old, an adult or temporary guardian should sign for them.

WHAT IF MY GROUP WANTS TO PAY SEPARATE?

That’s totally fine! We just need at least one person to pay in advance to reserve the game, then everyone else can pay separate either over the phone or in person before the game starts.

WILL WE BE PLAYING WITH STRANGERS?

All of our games are automatically made private. So that means after you make your booking, strangers cannot join. If you have other friends that want to pay separately, they can pay over the phone or just pay when you come in to play.

IS IT DANGEROUS?

We do our best to ensure our games are fun and exciting but still safe. All of our games have been inspected and approved by the City and fire department. We have fail safe locks, sprinkler heads, emergency lights, emergency exit buttons, and employees monitoring your game that can assist you. Some games are a little more physical than others, but in general as long as you can safely walk up and down stairs, you should be fine!

DO I NEED TO BRING ANYTHING?

You don’t need anything except some friends!

HOW MANY PEOPLE CAN PLAY IN ONE GAME?

Anywhere from 1-10 players for our escape games, and 6-12 for Masquerade. If you have a larger group you can split up into multiple games.

ARE THESE GAMES FAMILY FRIENDLY, AND IS THERE AN AGE LIMIT?

Our games are all family friendly. Children under 14 years old should have a chaperone, and children 5 years or younger are free but need to be accompanied by an adult at all times. The difficulty of the games is scale-able to all ages because we have employees that can give extra clues if needed.

ARE TICKETS REFUNDABLE?

Tickets cannot be refunded however you can reschedule if something comes up. Just call in or stop in and we’ll take care of it.

WHAT SHOULD I WEAR?

You can wear whatever you want, but we would suggest something comfortable since you will likely be moving around a lot.

DO WE CHANGE THE GAMES?

As of right now we focus more on making new games rather than changing games. We periodically make changes or improvements, but typically if you’ve already played the game then you’ll already know the answers if you play it again.

Customers
75000
Square Feet
25000
Amazing Games
9
5 Star Reviews
1000

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